McDonald’s Manager Left Horrified After Opening Man’s Trash

Service industry workers tend to see some of the most bizarre and unexpected things during their shifts.

The following story is an example of how something as simple as changing the trash can change your life.

Essential workers deal with a lot

If you have ever worked in a fast food restaurant or service industry job, you know that the only thing that’s predictable about it is that something crazy could happen at any moment.

An employee hands over a tray with French fries, a Coca Cola, ketchup and a Big Mac at a branch of the McDonald's fast food chain
Matthias Balk/picture alliance via Getty Images
Matthias Balk/picture alliance via Getty Images

That’s the joy of being an essential worker.

Shifts are similar for the most part

For the most part, a shift in a restaurant like Mcdonald’s is about the same each day.

An employee puts a patty on the burger while preparing a Big Mac at a branch of the McDonald's fast food chain
Matthias Balk/picture alliance via Getty Images
Matthias Balk/picture alliance via Getty Images

But now and then, something crazy happens that makes it a shift that staff will never forget.

A McDonald’s manager had an unusual day

That was certainly the case when McDonald’s manager Delonda Walker headed in for her shift at the Ybor City neighborhood, Florida, location where she works.

Cartagena, McDonalds, fast food restaurant cashier with customers
Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images
Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images

It wasn’t her dream job, but it helped pay the bills.

She had worked at the location for a while

Although she was no stranger to dealing with drama across the front counter, Walker never could have imagined what that day held in store for her.

A woman employee at the counter in McDonald's.
Jeffrey Greenberg/Universal Images Group via Getty Images
Jeffrey Greenberg/Universal Images Group via Getty Images

No amount of time in the industry can prepare you for dealing with a criminal.

She didn’t dread working but had different career goals

Unfortunately, the risk of dealing with unstable members of the public is always there for fast-food employees.

An employee serves French fries at a US fast food Mac Donalds restaurant on December 1, 2011 in Ramonville-Saint-Agne, a Toulouse suburb, southern France. AFP PHOTO REMY GABALDA
REMY GABALDA/AFP via Getty Image
REMY GABALDA/AFP via Getty Image

Delonda Walker certainly didn’t dread going to her job, and she appreciated having it, but she wasn’t exactly passionate about it either.

Delonda studied at the University of Tampa

After all, she had studied French literature at the University of Tampa and dreamed of starting a career in research.

The exterior of the University of Tampa and the Tampa Museum of Art.
Jeffrey Greenberg/Universal Images Group via Getty Images
Jeffrey Greenberg/Universal Images Group via Getty Images

But life and student debt meant that McDonald’s was the best way to pay the bills.

It was an average busy morning…

She had arrived to work her morning shift as usual and put on her uniform, having no clue what was waiting for her in the front of the restaurant.

London, Waterloo Station, long lines at McDonalds
Jeffrey Greenberg/Universal Images Group via Getty Images
Jeffrey Greenberg/Universal Images Group via Getty Images

It was busy as always but not busy enough that she didn’t notice something unusual.

She noticed something was off about a customer

The Florida community in the Ybor City neighborhood is small and bustling, so the McDonald’s staff has gotten to know the regular customers who frequent the area.

Screenshot of CCTV camera
Pogt Security Cameras
Pogt Security Cameras

That’s why Delonda Walker knew that something was off when a new customer came in one day.

The stranger made her uncomfortable

A new customer in the restaurant wasn’t strange, but there was something about this particular one that was definitely off-putting.

McDonald's fast food restaurant inside the Plaza Hotel & Casino.
Jeffrey Greenberg/Universal Images Group via Getty Images
Jeffrey Greenberg/Universal Images Group via Getty Images

She immediately felt as though he looked weird and out of place.

He behaved in an intimidating manner

Delonda Walker also noticed how the new customer carried himself in an intimidating, threatening sort of way.

A man places an order at a McDonald's Corp. restaurant in Barueri, Brazil, on Tuesday, April 29, 2014
Paulo Fridman/Bloomberg via Getty Images
Paulo Fridman/Bloomberg via Getty Images

She recalls feeling nervous from the very moment he entered the front door.

Delonda still had a job to do

She didn’t want to judge the man right off the bat but knew that her instincts were telling her something was off.

Julie Gonzalez, 19, arranges an order on the counter while working at McDonalds on Friday, June 1, 2012 in San Francisco, Calif.
Lea Suzuki/The San Francisco Chronicle via Getty Images
Lea Suzuki/The San Francisco Chronicle via Getty Images

Despite this feeling, she still had a job to do and put on a professional face.

The unsettled feeling didn’t go away

Still, Delonda felt a strong sense of discomfort when he approached her to read the menu above her head.

Customers wait to order at a McDonald's Corp. restaurant in Barueri, Brazil
Paulo Fridman/Bloomberg via Getty Images
Paulo Fridman/Bloomberg via Getty Images

With only the counter and computer between them, she couldn’t shake the creeped-out feeling she had.

She took his order

After what felt like forever, the man finally ordered his food. Delonda breathed a sigh of relief that their interaction was nearly over.

A take-out order sits on a counter at the restaurant inside the new McDonald's Corp. headquarters in Chicago, Illinois, U.S.
Joshua Lott/Bloomberg via Getty Images
Joshua Lott/Bloomberg via Getty Images

Once he had his order he’d be on his way and it would be the last time she would see him— or so she thought.

He made a jumpy gesture at the garbage can

The customer continued behaving strangely, and as he was handed his food, he made a sudden jumpy gesture toward the garbage can.

Overflowing McDonalds Rubbish Bin In London
Mike Kemp/In Pictures via Getty Images Images)
Mike Kemp/In Pictures via Getty Images Images)

He jammed a plastic bag into the trash can and swiftly exited the restaurant.

What had he thrown out?

Delonda was curious about what he had thrown in the garbage but took a moment to decide whether she should investigate further.

McDonald's trash
Karol Serewis/SOPA Images/LightRocket via Getty Images)
Karol Serewis/SOPA Images/LightRocket via Getty Images)

She had a feeling that she should see what the man had thrown away.

The manager decided to investigate

She abandoned her post behind the counter and approached the garbage can.

McDonald's trash
Beata Zawrzel/NurPhoto via Getty Images
Beata Zawrzel/NurPhoto via Getty Images

All her years in customer service could never have prepared her for what she found discarded in the trash.

She found a gun in a bag

When she pulled the plastic bag out of the garbage bin, it was clear that she was holding an actual gun.

Weapon gun in bag
Liverpool Echo News
Liverpool Echo News

The weapon appeared to be loaded, and she was immediately fearful the strange man might return.

She called the police immediately to report it

Delonda went to the back to call the police and report the incident.

Person dialling out on desk phone
RODNAE Productions / Pexels
RODNAE Productions / Pexels

It wasn’t long before officers arrived at her restaurant to collect the weapon and examine it for evidence.

Officers asked for a description and security footage

Officers asked Delonda for a description of the man’s features and behavior. Then they collected security footage and the weapon before leaving the restaurant.

 A police officer sits in front of monitors showing live images from several surveillance cameras in Freiburg's city center.
Philipp von Ditfurth/picture alliance via Getty Images
Philipp von Ditfurth/picture alliance via Getty Images

After they were gone, she felt anxiety start to creep in.

She was left with a lot of questions

She still had a lot of unanswered questions about the weapon, who the man was, and whether he was dangerous.

Woman chacking phone
Ono Kosuki / Pexels
Ono Kosuki / Pexels

It would be days of wondering before she received a fateful call from the police department.

Police arrested the man but needed Delonda’s help

Police told her that they were conducting an ongoing investigation and thought they had finally caught the suspect.

 A police vehicle patrols the streets prior to Super Bowl LV when the Tampa Bay Buccaneers will take on the defending champion Kansas City Chiefs at Raymond James Stadium on February 07, 2021 in Tampa, Florida
Douglas P. DeFelice/Getty Images
Douglas P. DeFelice/Getty Images

He was being held at the Tampa Bay Police Department, and investigators were relying on Delonda to give them a positive identity in person.

She gave officers a positive identity from a line up

Delonda was standing behind a one way mirror and had to identify the man in a lineup of people.

Inmates line up for a search at the San Diego County Jail on Wednesday, January 22, 2014 in San Diego, CA.
Sandy Huffaker/Corbis via Getty Images
Sandy Huffaker/Corbis via Getty Images

Without hesitation, she recognized his face. Even though he couldn’t see her, she felt as though he was looking right at her.

Detective Sargeant Jeremy Williams

Delonda was escorted to the waiting room, where she was left to wait and wonder what crime the man had committed and what she had gotten tangled up in.

A picture taken on October 12, 2017 shows a children's waiting room at the new Paris Judiciary Police headquarters in Paris.
STEPHANE DE SAKUTIN/AFP via Getty Images
STEPHANE DE SAKUTIN/AFP via Getty Images

Finally, the lead officer on the case, Detective Sergeant Jeremy Williams, came to get her.

The man was a dangerous criminal

Detective Williams led Delonda to his office, where he explained some concerning details to her.

Prisoner hand cuffed
Camilo Freedman/NurPhoto via Getty Images
Camilo Freedman/NurPhoto via Getty Images

In a serious tone, he explained, “Delonda, the man you identified is a dangerous criminal.”

The case was more serious than she ever could have guessed

But what he told her next was enough to chill her to her core.

Lawyers go over paperwork
Gregory Rec/Portland Portland Press Herald via Getty Images
Gregory Rec/Portland Portland Press Herald via Getty Images

She quickly realized that the case was much more serious than she ever could have guessed.

The oddly behaving customer was a serial killer

The detective calmly told Delonda that this man was quite possibly the most dangerous person she had ever encountered.

Mugshot Howell Donaldson
Florida Sheriff’s Department
Florida Sheriff’s Department

As it turns out, the oddly behaving customer who ditched the gun was the main suspect in a serial killer investigation.

He had been terrorizing the wider Tampa area

Detective Williams explained that this man was most likely responsible for terrorizing the wider Tampa area for some time now.

Tweet from Tampa PD and screenshot from video
@TampaPD / Twitter / Canva
@TampaPD / Twitter / Canva

Investigators had been building a case against him for a while, but all the evidence was circumstantial. That was until he came into Delonda’s store.

The killer had potential but also a dark, violent secret

The suspect was named Howell Emanuel Donaldson III. On the surface, he had been a star student-athlete on the basketball team when he graduated from St. John’s University in New York.

Tampa Bay basketball playoffs
Mike Ehrmann/Getty Images
Mike Ehrmann/Getty Images

But deep down, he seemed to have a darker secret.

Officers couldn’t connect him to the evidence

Officers had tons of evidence but couldn’t directly connect it to the suspect.

Police Detective Roberto Garcia examines and counts the bullets belonging service weapon
ANTONIO PEREZ/AFP via Getty Images
ANTONIO PEREZ/AFP via Getty Images

They told Delonda that after reviewing security footage from her McDonald’s location, they noticed a blindspot in a crucial area. Because of this, they could not recover footage of Howell throwing the bag into the trash.

Only Delonda could confirm she had seen him with the gun

Detective Williams explained that without Delonda’s testimony saying she witnessed him throw it out, the suspect would have to be released, which meant that he would be out on the streets again.

Woman looking stressed
Mizuno K / Pexels
Mizuno K / Pexels

She thought about the victims and decided she needed to follow through with this for them, even though she was scared.

She decided to give a statement in hopes of keeping him in jail and it worked

Just as Detective Williams promised, her statement was enough to get the suspect’s bail denied, and they began preparing for trial.

Woman signing papers
Mikhail Nilov / Pexels
Mikhail Nilov / Pexels

In the end, it would be Delonda’s testimony in court that was the final deciding factor in tying Howell to the gun.

There was finally enough evidence to declare him guilty

Since the weapon had been connected to other murders, the evidence was enough to finally convict Howell Emanuel Donaldson III.

Judges gavel
EKATERINA BOLOVTSOVA / Pexels
EKATERINA BOLOVTSOVA / Pexels

The former athlete was sentenced to life in prison, and Delonda was finally free of the horrible ordeal.

People were moved by Delonda’s courage

Delonda returned to work but only for a short while.

Florida, Miami, Mcdonald's exterior.
Jeffrey Greenberg/Universal Images Group via Getty Images
Jeffrey Greenberg/Universal Images Group via Getty Images

People in her community had heard about the story and felt compassion for the young manager who had been brave on the stand in front of a killer.

She was even gifted money to finish school!

One woman learned of Delonda’s story and ambitions and awarded her a check for $9,000.00 so that Delonda could finish her studies.

Woman celebrating graduation
Joshua McKnight / Pexels
Joshua McKnight / Pexels

In the end, Delonda’s decision to step up and use her voice made her a hero to the victims’ families.